Regardless of the fact that the hosting service supplied by the different companies is roughly the same, each provider has got a personalized platform with its own modifications and different ways to carry out given procedures. In situations like this, an info-packed knowledge base will be amazingly useful both for persons with zero experience and for technically capable users who will ultimately discover how certain procedures are performed, but will waste some time in the meantime. The objective of such a knowledge base is to make the service quick and easy to use, saving users time and energy. The result is more pleased customers, since they can effortlessly find the info they’re looking for, and substantially less work for the client service team, because usually the vast majority of the questions and issues that customers have got are already described in the knowledge base. In case the articles themselves are expertly written and cover more topics, you’ll be able to learn more not only about your own account, but also about the web hosting service in general.

Extensive Online Documentation in Shared Website Hosting

Our shared website hosting packages feature an extensive knowledge base where you can find info about all the predicaments that you might run into and their resolutions. You can read how to create and administer a mailing list, how to use an .htaccess config file, or how to continue in case the settings of your mail client are correct, but still you’re unable to send emails, for instance. We have tried our best to be as thorough as possible and to cover all the available options in order to help you save time and efforts and to provide you with different solutions for each single issue. The knowledge base contains informational articles as well – both generic ones about the web hosting service as a whole, and more specific ones, which will help you get familiar with the features and functions of the Hepsia Control Panel. You can find articles that are dedicated to specific functions and features in each section of the Control Panel, while if you would like to browse the whole article collection, you should go to the all-encompassing Help section.