Integrated Ticketing System
What precisely is an integrated ticketing system and what are the pros of using one? How is it different from other types of customer support?
In case you’ve purchased a web hosting package and you’ve got some enquiries with regards to a specific feature/function, or if you’ve run into some predicament and you require assistance, you should be able to get in touch with the respective support team. All web hosting providers use a ticketing system regardless of whether they provide other means of contacting them aside from it or not, due to the fact that the best way to solve a problem most often is to open a ticket. This type of correspondence makes the replies exchanged by both sides simple to track and enables the client care staff members to escalate the issue in case, for example, an administrator should intervene. Usually, the ticketing system isn’t directly connected to the hosting space and is part of the billing account, which suggests that you’ll have to have at least 2 different accounts to get in touch with the customer support staff and to actually administer the hosting space. Non-stop signing in and out of different accounts could sometimes be a burden, not to mention the fact that it takes quite a long period of time for most hosting companies to answer the tickets themselves.
Integrated Ticketing System in Shared Website Hosting
In stark contrast with what you may find with many other hosting companies, the trouble ticket system that we’re using with our shared website hosting plans is an indivisible part of the Hepsia Control Panel, which comes with all accounts. You will not need to memorize several log-on names and passwords, as you will be able to manage your tickets and the web hosting account itself in one place. So, in case you have an enquiry or face an issue, you can touch base with our technical support team right away. Our system comes with a clever search mechanism. This goes to say that even in case you’ve submitted a plethora of tickets through the years, you will be able to find the one that you need without any difficulties. Furthermore, you can see knowledge base recommendations for dealing with commonly met issues.