One-Hour Response Guarantee
Would you like to know more about the 1-hour response time guarantee and how you can benefit from it in your capacity as customer?
If you have a site, a problem might always occur and it does not automatically have to be connected to the web hosting service itself. For example, something can go wrong when you bring an Internet application up to date or some vital data may be modified or erased unintentionally. Regardless of what the essence of the problem might be, you’ll need to touch base with the respective technical support staff and request them to recover a backup or to assist you in resolving the problem that you’re encountering. How promptly they’ll do it will predetermine how much time your sites will be inaccessible. For specific websites such as community portals or Internet shops, a frequent outage period too often equals losing users and money. That is why, it’s of vital importance that you use the services of a web hosting company that offers not only a very good client care service, but also a quick one.
One-Hour Response Guarantee in Shared Website Hosting
With a shared website hosting from our company, you can forget about waiting for hours and hours, or even all day, to obtain an answer to a support ticket or an e-mail. Irrespective of when you get in touch with us, we will respond to you within less than 1 hour with any technical or sales questions that you may have. As a matter of fact, our real reply time almost never surpasses twenty-thirty minutes. Since we’re available to you 7 days a week, you’ll always receive support in a timely fashion and we know precisely how vital this is in the online era. As soon as you contact us, we will respond to your questions. In case you stumble upon any technical challenge, we’ll deal with it on your behalf, or we’ll give you all the necessary information if there is something that you have to do on your end.