Despite the fact that this is not the mainaspect for you to identify a reliable shared website hosting supplier from a bad one and a reseller from a real provider, being able to call and speak with a live person is an indicator that you are not dealing with a one-person company and that you can get in touch with someone if you need help. The telephone support for hosting services may range from basic to experienced, thus the issues which can be resolved with a phone call differ based on the specific company. Usually, these issues are simpler and include billing or first level technical issues as more complex issues generally need a support ticket where both you and the system administrators can follow the proceedings with a particular situation. Still, being able to phone call your service provider will save you a lot of time and efforts for the numerous tiny problems which will eventually show up when you manage your website hosting account.
Phone Support in Shared Website Hosting
We believe that being able to talk to a live agent is very important, so we have 3 support lines worldwide (USA, UK and Australia) and you will be able to reach us over the phone for 14 hours a day. In case you consider getting one of our shared website hosting plans, for example, you can phone us and find out more about our solutions before you order in order to be sure that we do meet all system requirements for your web sites. Following the order, you'll be able to get in touch with us about all of the sales or billing issues you may have, or receive any type of general or basic tech information you need. We have tried to find the perfect balance between telephone and ticket support, so for entirely technical issues you can use the ticketing system, that will help you track the communication as well as any new developments in the resolution of the issue.