Client Support Channels
A 60–Minute Support Ticket Response Guarantee
We offer a 60 min response warranty for each support ticket or e–mail that you send to the help desk team. We will rapidly reply to all the general queries and forward the case to our system administrators if any additional assistance is required. If you make use of the Optional Admin Services package, we’ll complete any of the included server administration services at a time that has been agreed upon upfront.
A Top–Class Help Desk Service
If you require help while working with our Web Control Panel or with any of the apps that we have preinstalled on the dedicated server for you, don’t hesitate to get in touch with the tech support staff at any time via the ticketing system. In addition, in case you need help managing your dedicated hosting server, you can order the Optional Admin Services package, that includes OS updates on a weekly basis, troubleshooting and installation procedures, server monitoring and rebooting procedures, backup hard drive space, etcetera.
A User–Friendly Help Area
Our Web Control Panel has been preinstalled for each dedicated web hosting plan. Among its functionalities is a rather convenient integrated knowledgebase that will walk you step by step on all the actions that you can carry out. Most help articles also video versions that demonstrate all the operations that you can perform in a very illustrative way. You can find all the how–to articles and the video tutorials in the top right corner of each section of the Web Control Panel.